Thank you for visiting and shopping at Dr Pachanga. Following are the terms and conditions that constitute our Shipping Policy.
Domestic & International Shipping Policy
Shipment processing time
All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
All orders in South Africa will be delivered by The Courier Guy.
All orders outside of South Africa will be delivered by DHL.
Customs and VAT
Customers may be liable for customs duties and/or VAT in their respective countries.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s).
Dr Pachanga is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.Please save all packaging materials and damaged goods before filing a claim.
We would however like to assist you in getting this resolved, so please contact us at firstname.lastname@example.org with images of the damaged goods so that we can escalate this directly with our couriers.